Terms and Conditions for Auto Detailing

RJ’s Custom Detailing seeks to provide the best detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

**Our Detailing van is an Overheight vehicle and does not fit in any underground parking structures** RJ’s Custom Detaling is fully insured we can pick up and drop off your vehicle upon request at no additional cost. 

We are a Mobile Detailing Service.

1. Our mobile service is provided within the community of Delta BC only. No exceptions 
2. An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle. We will not detail on dirt or gravel. 
3. Please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.
4. We reserve the right to charge up to 1/2 of the scheduled service when arrangements have not been made with a property strata manager and the detail cannot be completed  because we are asked to leave the premises. 
5. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
6. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company. 
7. Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of details.   
8. If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer’s private personal belongings. 
9. For safety reasons we will not remove or replace car seats. We ask that our clients remove car seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
10. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.    
11. We reserve the right to amend any price during the detailing should it differ from the original price.
12. A minimum of 10% surcharge may be applied all jobs that involve excessive pet hair. 
13. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
14. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.
15. Odors cannot be removed by cleaning alone. 
16. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
17. We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order.  There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.    
18. The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.
19. We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.
20. We are not responsible for excessive baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
21. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat.
22. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.
23. We do not dress or coat the plastic running boards on trucks and suvs since it may cause a slip hazard. If you request that we dress these you accept all liability. 
24. Any wax, sealant, or coating not properly cared for will not last it's intended durability length. We recommend safely hand washing. 
25. For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings.